{"id":27057,"date":"2023-05-23T09:35:45","date_gmt":"2023-05-23T09:35:45","guid":{"rendered":"https:\/\/entwurfreich.com\/design_innovation\/?p=27057"},"modified":"2023-06-21T14:57:52","modified_gmt":"2023-06-21T14:57:52","slug":"taking-the-sting-out-of-negative-reviews","status":"publish","type":"post","link":"https:\/\/backup.entwurfreich.com\/design_innovation\/taking-the-sting-out-of-negative-reviews\/","title":{"rendered":"Taking the Sting out of Negative Reviews"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row padding_bottom=&#8221;0&#8243; margin_bottom=&#8221;0&#8243;][vc_column][vc_column_text css=&#8221;.vc_custom_1684834572293{margin-top: 50px !important;}&#8221; animation_delay=&#8221;200&#8243;]In 2018, Snapchat released an interface update to its users. Within hours, the app store was flooded with negative comments. The team spent months polishing the new user interface for an app that was now seemingly unusable to its most loyal users. Some headlines reported the new UX rollout was so bad it damaged Snap\u2019s stock price.[\/vc_column_text]<div class=\"grve-element grve-image grve-align-left\" style=\"\"><img loading=\"lazy\" decoding=\"async\" width=\"1030\" height=\"429\" src=\"https:\/\/backup.entwurfreich.com\/design_innovation\/wp-content\/uploads\/header-2-1030x429.jpg\" class=\"attachment-large size-large\" alt=\"Snapchat Screen Negative Review\" srcset=\"https:\/\/backup.entwurfreich.com\/design_innovation\/wp-content\/uploads\/header-2-1030x429.jpg 1030w, https:\/\/backup.entwurfreich.com\/design_innovation\/wp-content\/uploads\/header-2-300x125.jpg 300w, https:\/\/backup.entwurfreich.com\/design_innovation\/wp-content\/uploads\/header-2-150x63.jpg 150w, https:\/\/backup.entwurfreich.com\/design_innovation\/wp-content\/uploads\/header-2-768x320.jpg 768w, https:\/\/backup.entwurfreich.com\/design_innovation\/wp-content\/uploads\/header-2.jpg 1200w\" sizes=\"auto, (max-width: 1030px) 100vw, 1030px\" \/><\/div>[\/vc_column][\/vc_row][vc_row padding_top=&#8221;50&#8243;][vc_column][vc_column_text css=&#8221;.vc_custom_1684834778859{margin-top: 50px !important;}&#8221; animation_delay=&#8221;200&#8243;]\n<h3>Yet, there is a lot we can learn from Snap\u2019s snafu<\/h3>\n<p>&nbsp;<\/p>\n<ul>\n<li>Beta test everything with an audience whose feedback you can trust.<\/li>\n<li>Communicate major and material changes flawlessly.<\/li>\n<li>Negative feedback can be the best feedback.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>There is a big difference between \u201cearly adopters\u201d and \u201cpeople who just don\u2019t understand.\u201d Inevitably, there will be people in your audience who like the old way of doing things and doesn\u2019t understand the change. They will complain, but then they almost always get on board. Early adopters will find ways to adjust their lives to incorporate new technology into their day to day.<\/p>\n<p>&nbsp;<\/p>\n<p>And, sometimes, you have a Snapchat situation where there is a flood of negative feedback. Every product, service, company, business, and person eventually has to face someone saying something they don\u2019t like. But every cloud comes with a silver lining, and if you know how to process it, negative feedback can be invaluable to your design process.<\/p>\n<p>&nbsp;<\/p>\n<p>However, a caveat: just because you received negative feedback on a feature or design element does not mean it needs to be changed. Recently, I was traveling in London to do real, environmental research for a product we are designing. It was a reminder that even though the prototype may meet the specifications of the project, there is a lot that is revealed when watching the end user apply the product to the environment they are using it in. Negative feedback is essentially, but user-centered design can uncover details even the user wasn\u2019t consciously aware of.<\/p>\n<p>&nbsp;<\/p>\n<p>While negative feedback can provide a lot of insight, it is just as important to not give a knee-jerk reaction and fix every nit-picky detail the users leave comments about.<\/p>\n<p>&nbsp;<\/p>\n<p>While there are plenty of loyal users who will offer detailed feedback, there are infinitely more people who just like to complain. Every complaint is built around something you, the designer, can improve on. Here\u2019s how you can start incorporating negative reviews into your design process:[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text animation_delay=&#8221;200&#8243;]\n<h3 style=\"text-align: left;\"><strong>Collect the data<\/strong><\/h3>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text animation_delay=&#8221;200&#8243;]Maybe your product is for sale on Amazon or the app store. Maybe your customer service department is fielding all kinds of angry calls and emails. There is likely plenty of information for you to work from. Be sure to incorporate other chances to collect data about the product. For example, if someone returns the product and you issue a refund, incorporate a drop-down menu offering reasons why they are returning the product.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text animation_delay=&#8221;200&#8243;]\n<h3 style=\"text-align: left;\"><strong>Sorting Useful from the Angry<\/strong><\/h3>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text animation_delay=&#8221;200&#8243;]This might be the hardest part of the process because you have to look at the feedback objectively to get anything useful from it. Then, you have to determine what the root problem behind the negative review might be. They may be upset that the product breaks too easily &#8211; so you should probably incorporate more durable materials. If the complaints are how the product is too difficult to use, you could simplify its design or you could issue more comprehensive instructions as an app or a video.[\/vc_column_text][\/vc_column][\/vc_row][vc_row padding_top=&#8221;70px&#8221; padding_bottom=&#8221;70px&#8221;][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1682696985244{border-top-width: 2px !important;border-right-width: 2px !important;border-bottom-width: 2px !important;border-left-width: 2px !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;border-left-color: #000000 !important;border-left-style: solid !important;border-right-color: #000000 !important;border-right-style: solid !important;border-top-color: #000000 !important;border-top-style: solid !important;border-bottom-color: #000000 !important;border-bottom-style: solid !important;}&#8221;][vc_column_text animation_delay=&#8221;200&#8243;]\n<p style=\"text-align: center;\"><strong><span class=\"heading-four\">We go beyond trends &#8211; we innovate.<\/span><\/strong><\/p>\n<p style=\"text-align: center;\"><strong><span class=\"heading-four\">Get news and ideas from ENTWURFREICH<\/span><\/strong><\/p>\n[\/vc_column_text]<div class=\"grve-element grve-align-center\"><a class=\"grve-btn grve-btn-medium grve-extra-round grve-black-color\" href=\"https:\/\/entwurfreich.com\/design_innovation\/zoom-in-newsletter-vetted-design-strategies\/\" target=\"_blank\" style=\"\"><span>ENROLL NOW<\/span><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text animation_delay=&#8221;200&#8243;]\n<h3 style=\"text-align: left;\"><strong>What Can Be Changed Today?<\/strong><\/h3>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text animation_delay=&#8221;200&#8243;]Some things are as simple as using different tape to enclose the box used to ship the product. Other times, you might have to adjust a 3-D printed component to a smaller or larger scale. Small changes can make big differences. For the larger changes, incorporate them into the next evolution of your product &#8211; no point in making the same mistakes a second time![\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text animation_delay=&#8221;200&#8243;]\n<h3 style=\"text-align: left;\"><strong>Communicate the Changes<\/strong><\/h3>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text animation_delay=&#8221;200&#8243;]Customers love to know you hear their feedback. Let them know about any design changes that are happening with the next release of the product, or that you are working to incorporate them into a future edition. Just as you would create content to heartily promote the sale of a new product, you should be just as thorough with updates and changes.<\/p>\n<p>&nbsp;<\/p>\n<p>Snapchat followed the playbook perfectly. They rolled back the software update so users could go back to an interface they were familiar with. The design team used the bounty of negative feedback to make changes that made the next update far more successful.[\/vc_column_text][\/vc_column][\/vc_row][vc_row padding_bottom=&#8221;0&#8243; margin_bottom=&#8221;0&#8243;][vc_column]<div class=\"grve-element grve-image grve-align-left\" style=\"\"><img loading=\"lazy\" decoding=\"async\" width=\"1030\" height=\"575\" src=\"https:\/\/backup.entwurfreich.com\/design_innovation\/wp-content\/uploads\/pic1-1-1030x575.jpg\" class=\"attachment-large size-large\" alt=\"Samsung Galaxy Fold Broken\" srcset=\"https:\/\/backup.entwurfreich.com\/design_innovation\/wp-content\/uploads\/pic1-1-1030x575.jpg 1030w, https:\/\/backup.entwurfreich.com\/design_innovation\/wp-content\/uploads\/pic1-1-300x168.jpg 300w, https:\/\/backup.entwurfreich.com\/design_innovation\/wp-content\/uploads\/pic1-1-150x84.jpg 150w, https:\/\/backup.entwurfreich.com\/design_innovation\/wp-content\/uploads\/pic1-1-768x429.jpg 768w, https:\/\/backup.entwurfreich.com\/design_innovation\/wp-content\/uploads\/pic1-1.jpg 1200w\" sizes=\"auto, (max-width: 1030px) 100vw, 1030px\" \/><\/div>[vc_column_text css=&#8221;.vc_custom_1684835199050{margin-top: 50px !important;}&#8221; animation_delay=&#8221;200&#8243;]Samsung did the same as it was attempting to roll out their line of Galaxy Fold devices. Not only was the Fold one of the first on the consumer market, it was probably the most ambitious changeup to their product line. Early users reported problems with the namesake screen &#8211; it folded, but it felt low-quality and damaged easily. With this feedback, the devices were ready for prime time when they launched nationally in 2021.<\/p>\n<p>&nbsp;<\/p>\n<p>There are countless examples of products changing their design after it receives negative feedback. This is all a part of the process of designing products that work with the customer, rather than asking the customer to work with the product. Smart designers know how to leverage the process to create something better. Everyone else waits for the PR nightmare and the stock prices to drop.<\/p>\n<p>&nbsp;<\/p>\n<p>The bad reviews are coming &#8211; are you ready for them?[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1622385940969{padding-top: 50px !important;padding-right: 30% !important;padding-bottom: 50px !important;padding-left: 30% !important;}&#8221;]\n<hr style=\"border: 1px solid red;\" \/>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text animation_delay=&#8221;200&#8243;]\n<h3 style=\"text-align: left;\"><strong>Want to see what design innovation can do for your organization?<\/strong><\/h3>\n<h3 style=\"text-align: left;\"><strong>Get in touch with us today.<\/strong><\/h3>\n[\/vc_column_text][vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f27044-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"27044\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/design_innovation\/wp-json\/wp\/v2\/posts\/27057#wpcf7-f27044-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"27044\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.1\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f27044-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"workwithus_div\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required workwithus_input\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name*\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"workwithus_div\" style=\"margin-bottom: 50px;\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email workwithus_input\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Work Email*\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"workwithus_div\" style=\"margin-top: 0px;\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-consent\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-consent[]\" value=\"By submitting this form, I agree to Entwurfreich&#039;s privacy policy.\" \/><span class=\"wpcf7-list-item-label\">By submitting this form, I agree to Entwurfreich&#039;s privacy policy.<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n<\/div>\n<div class=\"workwithus_div\" style=\"margin-top: 0px !important;\">\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner button_style_black\" type=\"submit\" value=\"Submit\" \/>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1622385940969{padding-top: 50px !important;padding-right: 30% !important;padding-bottom: 50px !important;padding-left: 30% !important;}&#8221;]\n<hr style=\"border: 1px solid red;\" \/>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text animation_delay=&#8221;200&#8243;]\n<h3 style=\"text-align: left;\"><strong>From Idea to Innovation.<\/strong><\/h3>\n<h3 style=\"text-align: left;\"><strong>What&#8217;s next?<\/strong><\/h3>\n[\/vc_column_text]\t\t\t<div class=\"grve-element grve-portfolio grve-isotope\" style=\"margin-bottom: 0px;\" data-gutter=\"no\" data-spinner=\"yes\" data-type=\"4-columns\" data-layout=\"fitRows\">\r\n\t\t\r\n\t\t\t<div class=\"grve-isotope-container\">\r\n\t\t\t\t\t\t\t<article id=\"portfolio-27729-6a13127b75845\" class=\"grve-isotope-item grve-portfolio-item  post-27729 portfolio type-portfolio status-publish has-post-thumbnail hentry portfolio_category-careers\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/backup.entwurfreich.com\/design_innovation\/portfolio\/industrial-designer\/\">\r\n\t\t\t\t\t\t\t\t\t\t\t<figure class=\"grve-hover-style-1 grve-image-hover grve-zoom-in grve-light\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grve-media grve-light-overlay grve-opacity-60\">\r\n\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/backup.entwurfreich.com\/design_innovation\/wp-content\/uploads\/industrialdesigner.jpg\" class=\"attachment-grve-image-small-square size-grve-image-small-square\" alt=\"Entwurfreich Industrial Design\" srcset=\"https:\/\/backup.entwurfreich.com\/design_innovation\/wp-content\/uploads\/industrialdesigner.jpg 500w, https:\/\/backup.entwurfreich.com\/design_innovation\/wp-content\/uploads\/industrialdesigner-300x300.jpg 300w, https:\/\/backup.entwurfreich.com\/design_innovation\/wp-content\/uploads\/industrialdesigner-80x80.jpg 80w, https:\/\/backup.entwurfreich.com\/design_innovation\/wp-content\/uploads\/industrialdesigner-100x100.jpg 100w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<figcaption>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h6 class=\"grve-title grve-light\">Industrial Designer<\/h6>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"grve-portfolio-btns\">+<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/figcaption>\r\n\t\t\t\t\t\t\t<\/figure>\r\n\t\t\t\t\t\t\t<\/a>\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t<\/article>\r\n\t\t\t\t\t<article id=\"portfolio-27521-6a13127b75f05\" class=\"grve-isotope-item grve-portfolio-item  post-27521 portfolio type-portfolio status-publish has-post-thumbnail hentry portfolio_category-industry-tools\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/backup.entwurfreich.com\/design_innovation\/portfolio\/ai-based-quality-control-in-smes-foerderkennzeichen-01is21049a-01is21049b-und-01is21049c\/\">\r\n\t\t\t\t\t\t\t\t\t\t\t<figure class=\"grve-hover-style-1 grve-image-hover grve-zoom-in grve-light\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grve-media grve-light-overlay grve-opacity-60\">\r\n\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/backup.entwurfreich.com\/design_innovation\/wp-content\/uploads\/Thumbnail_Leitfaden.png\" class=\"attachment-grve-image-small-square size-grve-image-small-square\" alt=\"\" srcset=\"https:\/\/backup.entwurfreich.com\/design_innovation\/wp-content\/uploads\/Thumbnail_Leitfaden.png 500w, https:\/\/backup.entwurfreich.com\/design_innovation\/wp-content\/uploads\/Thumbnail_Leitfaden-300x300.png 300w, https:\/\/backup.entwurfreich.com\/design_innovation\/wp-content\/uploads\/Thumbnail_Leitfaden-150x150.png 150w, https:\/\/backup.entwurfreich.com\/design_innovation\/wp-content\/uploads\/Thumbnail_Leitfaden-80x80.png 80w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<figcaption>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h6 class=\"grve-title grve-light\">AI-BASED QUALITY CONTROL IN SMEs<\/h6>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"grve-caption grve-light\">Guidelines for the design, implementation and use for quality inspection of textiles<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"grve-portfolio-btns\">+<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/figcaption>\r\n\t\t\t\t\t\t\t<\/figure>\r\n\t\t\t\t\t\t\t<\/a>\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t<\/article>\r\n\t\t\t\t\t<article id=\"portfolio-26555-6a13127b764eb\" class=\"grve-isotope-item grve-portfolio-item  post-26555 portfolio type-portfolio status-publish has-post-thumbnail hentry\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/backup.entwurfreich.com\/design_innovation\/portfolio\/26555\/\">\r\n\t\t\t\t\t\t\t\t\t\t\t<figure class=\"grve-hover-style-1 grve-image-hover grve-zoom-in grve-light\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grve-media grve-light-overlay grve-opacity-60\">\r\n\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/backup.entwurfreich.com\/design_innovation\/wp-content\/uploads\/0_Thumbnail-2.jpg\" class=\"attachment-grve-image-small-square size-grve-image-small-square\" alt=\"\" srcset=\"https:\/\/backup.entwurfreich.com\/design_innovation\/wp-content\/uploads\/0_Thumbnail-2.jpg 500w, https:\/\/backup.entwurfreich.com\/design_innovation\/wp-content\/uploads\/0_Thumbnail-2-300x300.jpg 300w, https:\/\/backup.entwurfreich.com\/design_innovation\/wp-content\/uploads\/0_Thumbnail-2-150x150.jpg 150w, https:\/\/backup.entwurfreich.com\/design_innovation\/wp-content\/uploads\/0_Thumbnail-2-80x80.jpg 80w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<figcaption>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h6 class=\"grve-title grve-light\">RAIING MEDICAL <br< Temp+ Health Care Wearable (EN)<\/h6>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"grve-caption grve-light\">A smart wearable for recording body functions with advanced measurement systems.<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"grve-portfolio-btns\">+<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/figcaption>\r\n\t\t\t\t\t\t\t<\/figure>\r\n\t\t\t\t\t\t\t<\/a>\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t<\/article>\r\n\t\t\t\t\t<article id=\"portfolio-26294-6a13127b76ad8\" class=\"grve-isotope-item grve-portfolio-item  post-26294 portfolio type-portfolio status-publish has-post-thumbnail hentry portfolio_category-industry-tools\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/backup.entwurfreich.com\/design_innovation\/portfolio\/hxgon-allen-wrench-holder-industrialdesign-product-design\/\">\r\n\t\t\t\t\t\t\t\t\t\t\t<figure class=\"grve-hover-style-1 grve-image-hover grve-zoom-in grve-light\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grve-media grve-light-overlay grve-opacity-60\">\r\n\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/backup.entwurfreich.com\/design_innovation\/wp-content\/uploads\/0_Thumbnail.jpg\" class=\"attachment-grve-image-small-square size-grve-image-small-square\" alt=\"HXGON Allen Wrench Holder Design\" srcset=\"https:\/\/backup.entwurfreich.com\/design_innovation\/wp-content\/uploads\/0_Thumbnail.jpg 500w, https:\/\/backup.entwurfreich.com\/design_innovation\/wp-content\/uploads\/0_Thumbnail-300x300.jpg 300w, https:\/\/backup.entwurfreich.com\/design_innovation\/wp-content\/uploads\/0_Thumbnail-150x150.jpg 150w, https:\/\/backup.entwurfreich.com\/design_innovation\/wp-content\/uploads\/0_Thumbnail-80x80.jpg 80w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<figcaption>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h6 class=\"grve-title grve-light\">HXGON <br>Allen Wrench Holder<\/h6>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"grve-caption grve-light\">A new milestone in the field of intelligent tool organization.<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"grve-portfolio-btns\">+<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/figcaption>\r\n\t\t\t\t\t\t\t<\/figure>\r\n\t\t\t\t\t\t\t<\/a>\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t<\/article>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t[\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row padding_bottom=&#8221;0&#8243; margin_bottom=&#8221;0&#8243;][vc_column][vc_column_text css=&#8221;.vc_custom_1684834572293{margin-top: 50px !important;}&#8221; animation_delay=&#8221;200&#8243;]In 2018, Snapchat released an interface update to its users. Within hours, the app store was flooded with negative comments. The team spent months polishing the new user interface for an app that was now seemingly unusable to its most loyal users. Some headlines reported the new UX rollout [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":27076,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[224],"tags":[],"class_list":["post-27057","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-newsletter"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Taking the Sting out of Negative Reviews<\/title>\n<meta name=\"description\" content=\"This is all a part of designing products that work with the customer, rather than asking the customer to work with the product.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/backup.entwurfreich.com\/design_innovation\/taking-the-sting-out-of-negative-reviews\/\" 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